“London is a cluster of communities, great and small, famous and unsung; a city of contrasts, a congregation of diversity.”
Roy Porter in London: A Social History
London Case Manager was founded in 2023 by Jill Wigmore-Welsh an extended scope of practice Physiotherapist & Psychotherapist with 45 years specialism in neuro-orthopaedic rehabilitation, and 15 years experience providing legal services and working as a case manager. London Case Manager are a completely independent, London based firm, who mainly, but not exclusively, specialise in the provision of high quality, personally tailored, case management and vocational rehabilitation services within Greater London TFL zones 1-7 and the Elizabeth Line region for adults who have suffered catastrophic and life-changing injuries. Instructions are accepted as single or joint instruction under the Rehabilitation Code (2015) or direct by the injured party or their representative.
Our philosophy of care: We work with the person and their family with a whole life recovery in mind. Our values are communication, equity, love, honesty and respect. When required, we are on hand supporting the client to fully participate in decision making, and whatever it takes, to be as independent as possible in their everyday activities, including enabling their participation in education, work, recreation and life roles they passionately enjoy.
The injured person and their family is at the centre of their rehabilitation journey
Early access to rehabilitation enables people to achieve better outcomes, and have fewer complications.
Evidence based in conjunction with clinical expertise and patient values ensures the most appropriate services are accessed.
A sustained process of planning, facilitating, advocating, and evaluating enables us to continuously support our clients to engage with activities to help them thrive.
Clear communications between all parties, formal report intervals to update on progress towards goals, objective evaluation of input against budgets agreed
We are committed to ensuring the highest standards of clinical governance
We have highly experienced clinicians and mentors who provide guidance, oversight, and support.
We have robust quality assurance processes to monitor and evaluate the effectiveness of our services and regularly review to identify areas for improvement and implement necessary changes.
We recognize the importance of ongoing learning and development and foster a culture of continuous professional development.
We prioritize the identification, assessment, and management of risks associated in case management
We conduct regular audits to assess the quality and safety of our services.
Protecting the confidentiality, integrity, and availability of client information is of utmost importance to us. We adhere to information governance protocols and comply with data protection laws and regulations.
We actively engage with our clients, their families, and stakeholders to foster collaborative relationships. We encourage feedback and act upon suggestions to continually enhance our services.
We mainly, but not exclusively, specialise in rehabilitation service provision within the geography of Greater London TFL zones 1-7 and the Elizabeth line region
We endeavour to use independent providers with good practice facilities and a minimum of 10 years experience in their field .
We match clients interests and preferences with professional providers to facilitate their full engagement with the rehabilitation process.
We ensure rehabilitation providers submit initial and follow up evidence supported reports through provision of necessary training.
We request and review reports for objective evaluation of input and outcome with budget agreed.